FAQ's

General Questions

Hi there! Have some questions about our company? Find the answers below. 

  • What if I don’t have 3 years of rental history?

    If you do not have rental history, but have home ownership history, then we can do a

    credit check to determine your eligibility.

  • What if I have some rental history, but it includes time in university dorms?

    In some cases, we can obtain a reference from dormitories, but we each university and

    each dormitory have different policies and sometimes we cannot obtain a reference. In

    those cases, we may not be able to count your dormitory time towards your rental

    history.

  • If I get paid cash, does that income still count when you are determining my eligibility?

    Yes, IF you report your income on tax returns and/or have a 1099 to show the income.

    If you do not report your income, then we cannot consider it.

  • If I am a self-employed, will you rent to me?

    Yes, but we need to see that your business has been established for at least two years

    and/or that you have been in the same line of work. This is something we must decide

    on a case-by-case basis to determine if your business has proven to be a reliable source

    of income just as a mortgage company would require.

  • Will you rent to me if I have a felony?

    If your felony is within the last 5 years, no. If it is older than 5 years, then please call us

    to discuss your specific circumstances. Any criminal history in your background can be

    grounds for disapproval, but we take into consideration how long ago it occurred, as

    well as the type and frequency of offenses.

  • Is the application fee refundable or can it be applied to rent/deposit?

    No. Our application fee is meant to reimburse us for the time spent processing your

    application, so we do not refund application fees. However, we always recommend

    calling, texting, or emailing us before applying to ask if there are any pending

    applications. We will tell you if we have any pending applications, so you can determine

    whether or not you want to risk the fee or wait until a decision has been made on the

    current application(s).

Cold Weather FAQs/Tips:

What to do if you have no heat

 (this is a maintenance emergency if temps are below freezing

outside):

If you have a gas furnace and you pay the gas bill, first ensure that the gas meter is on.


  • Do not assume that because you have paid the bill that the gas is on. More often than you might think, the gas company will turn off a gas meter by mistake.


  • If we have to send someone out only to find that the gas meter is off, you will be charged the service call fee even if it’s the gas company’s fault, so it’s worth checking yourself before calling.


Check the thermostat settings:


  • Thermostat should be set to “auto” not “run”


  • If it is set to "run” then the fan will blow constantly even when the furnace isn’t on, which means you will get cool air blowing from the vents.


  • If the thermostat is completely blank, then the batteries are dead. Please do not change them yourself. We are responsible for thermostat batteries and we don’t want you to take the chance of damaging the thermostat while replacing the batteries.


  • Do not expect an immediate reaction each time you change the temperature. Depending on the unit and the settings you are changing to/from, there can be as much as a five-minute delay between your changes and the furnace turning on.



Signs that your water lines might be frozen or started to freeze (all these signs are considered a

maintenance emergency when there are freezing temps outside):


  • You don’t have any water flowing from some or all of your plumbing fixtures, or the water pressure is less than normal.


  • You have cold water, but nothing will come out of the hot side. Hot water lines are more likely to freeze than cold water lines. This is often due to the water heater being in the garage, but even if your water heater isn’t in the garage, this can still happen.


  • You have water flowing everywhere, but one fixture. Don’t let this fool you. Based on the layout of homes, some water lines are more exposed to cold air than others, so it can seem like it’s a problem with the faucet, when you actually have a frozen water line.


  • You hear the sound of water spraying, but can’t locate the source of the sound; or you hear a hissing sound. This can be the sound of water spraying from a busted line in your crawlspace or basement.


To reduce the possibility of frozen pipes when the weather is unusually cold (below 0), follow

these steps:


  • Open kitchen and bathroom cabinets. This allows the warm air to circulate around the pipes.


  • Keep the garage doors closed to protect water lines if water lines are in the garage.


  • Allow your faucets to drip cold water on the coldest days. The movement will make it harder for the water to freeze


  • Keep your thermostat at the same temperature day and night. Never let it fall below 55 degrees Fahrenheit.
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